Frequently Asked
Questions
What is BoxGuard and what does it do?
BoxGuard is a low maintenance junk e-mail filter that has the ability to
learn and evolve automatically. Many junk e-mail filters are based on a
static list of 'junk' keywords. BoxGuard uses advanced filtering
technology that actually learns from the e-mails that are sent to your
domain. When an e-mail is identified as junk, BoxGuard analyzes the
message and then places it in a web-based "quarantine". BoxGuard also
analyzes "good" e-mail to learn what types of messages you receive at your
domain and avoid false positives.
What's new in BoxGuard 2.0?
Here are a few of the things that have changed in BoxGuard 2.0:
- Auto-learning junk e-mail filter (see above)
- Shared/domain-wide sender white-list and black-list
- Virus blocker
- New quarantine features
- Faster load time
- Instant message preview
- Easy message release
- Search messages based on sender, subject or delivery date
- Optionally white-list the sender and re-train BoxGuard when
releasing messages from the quarantine.
- Old quarantine messages are deleted automatically after a
user-defined period of time
- List up to 500 messagse per page
What happened to the Virtual Receptionist
feature from BoxGuard 1.0?
The Virtual Receptionist was using an anti-junkmail technique known as
"Challenge/Response". The "Challenge/Response" approach has become
somewhat controversial for a number of reasons. Some junk email filtering
organizations have begun blocking mail servers that use
"Challenge/Response" systems. So, while the technique may help prevent
junk email from reaching your domain, it may also prevent you from sending
valid email to some mail servers.
Can I delete messages from my junk-mail
quarantine?
No, e-mail messages in the quarantine are deleted automatically after a
certain amount of time. However, you may adjust how long BoxGuard keeps
each message in the quarantine before it is deleted.
What are the bennefits of using the sender
white-list?
By using the sender white-list you will not only ensure safe email
delivery for your most important contacts but you will also be training
BoxGuard on how to recognise what your "good" e-mail looks like. Because
spammers tend to forge the sender email address to match the destination,
it is reccomended that you do not white-list your own email address
or domain.
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